Namecheap review

Namecheap is a US-based ICANN-accredited domain registrar that has been around for more than a decade. They started as a reseller of the registrar eNom and used eNom’s ICANN-accreditation. During 2018 all new and existing domain registrations are now under their own ICANN-accreditation. Over the years they have generally received positive reviews and are often recommended by customers. I have used Namecheap for many years and used to have most of my domains with them. Besides domain registrations Namecheap also offers different hosting plans. This review is solely about Namecheap as a domain registrar.

Review

Namecheap offers domain registration under more than 400 top level domains (TLD’s). Price wise Namecheap is an affordable option charging in the 10-15$ range for major TLD’s such as .com, .net, .org, .info etc. It is certainly possible to find cheaper registrars out there, but often it will be worth it to spend a bit extra by using a solid well-established registrar, Namecheap is in that league. They often have attractive promotions, but be aware that these prices most often only cover the first year of registration.

The purchasing process is pretty straightforward and simple, and Namecheap accepts most major credit cards, PayPal, and Bitcoin. While Namecheap does show several upsell options during purchasing, they are not as aggressive as many other registrars, and it’s easy to skip upselling by clicking “View Chart” when you have selected the domain you want. If you need free whois privacy, you need to add it from the list of upsell options. Don’t worry if you forget it during check-out. You can add whois privacy afterward.

During my time as a customer at Namecheap, I have had one bad purchasing experience. During a promotion, I was given free e-mail accounts for a year. I didn’t need them and never used. Unfortunately, auto-renew was on by default, and I ended up paying for yet a year of service and was unable to receive a refund. It seems Namecheap has since turned auto-renew off by default for such promotions. Anyway, I will recommend checking the auto-renew settings on both domains and add-on services to make sure they align with your needs.

Namecheap’s control panel has improved over the years, and the current version is quite simple and easy to learn. Most users with experience from other registrars will be able to manage registered domains quickly. The control panel provides self-service for most domain configuration options. Only some special configurations are unavailable such as adding an IPv6 glue record. Changes, for example, changing DNS are processed quite fast, typically within minutes. My only concern with the control panel is that it can be a bit slow at times.

I have been quite pleased with the process of both transferring domains in and out of Namecheap. Over the years I have transferred quite a few domains, and so far I have had no issues. I once needed to transfer out an expired domain. This was not possible through the control panel, but after contacting support, the transfer was initiated and went through. If the domain in question only recently expired it is technically still possible to transfer the domain to another registrar, but not all registrars will allow this. I was happy to discover that Namecheap will.

Namecheap offers 24/7 support through their knowledge base, support tickets, and live chat. My few encounters with NameCheap support has been positive. Overall the support staff seems to be competent and interested in solving problems.

Pros

  • Affordable pricing, typical in the 10-14$ range for major TLD’s. Namecheap often runs attractive promotions.
  • Offering domain registration under more than 400 TLD’s.
  • Satisfying and fast support through 24/7 tickets and live chat.
  • Decent and fairly easy to learn control panel.
  • Free whois privacy (if allowed by the TLD registry.)
  • Free DNS service (with some limitations), this service is even free for domains not registered with NameCheap.
  • Trustworthy, Namecheap has proved to be trustworthy and rock solid over the years.
  • Easy to transfer domains in and out of Namecheap.
  • Accepts PayPal and Bitcoin besides most major credit cards.

Cons

  • No phone support. Support is provided through a 24/7 ticket system and live chat.
  • Some special configurations are not supported, for example, adding DNS glue records for IPv6 addresses, and DNSSEC is not yet supported for all domains. Other special configurations require a support ticket.
  • Free add-ons such as e-mail account, SSL certificates, etc. provided as part of a domain registration sometimes have auto-renew enabled. It’s easy to accidentally end up paying for unwanted extra services initial free during domain registration.
  • Domains previously transferred out of Namecheap cannot be transferred back using promotional offers.

Verdict

Namecheap will continue to be on my list of preferred domain name registrars. It is possible to find slightly cheaper alternative registrars, but Namecheap is affordable, and they are a long-term player that has proved to be stable and trustworthy. The Namecheap website and control panel is simple and straightforward with a simple interface. Over the years they have continued to improve their interface and self-service. Overall, I recommend Namecheap as an option for a primary or secondary registrar.

Rebel.com review

Rebel.com is a Canadian based ICANN accredited domain registrar (registered in Barbados). Besides providing domain name registrations they also offer e-mail and webhosting, but I have only used them as a domain registrar. They are from time to time running some pretty good promotions for both registrations and transfers, this is what initially caught my attention. After having used Rebel.com for about 18 months, I am now in the process of moving my few remaining domains away. All in all, I do not recommend Rebel.com. More details about my experiences are outlined below.

Review

The control panel is “messy” and takes a while to get used to and figure out. Especially the WHOIS contact information manager is painful to work with and the entire control panel is calling for a major makeover. Instead of providing a smooth and easy to use control panel, it looks like it was mainly designed as an advertisement for add-on products such as WHOIS privacy and webhosting.

By default, domains are set to auto renew. Personally, I prefer to turn auto renew off, so I can decide manually if I want to keep a domain with a given registrar, transfer it to another registrar, or if I just want to let the domain expire. To turn auto renew off you must contact support. This is annoying and something you easily can forget to do until it is too late. Clearly, this feature could easily be integrated into the control panel like the majority of other registrars have done.Rebel.com will automatically charge the renewal fee 45 days prior to a domain’s expiry date unless auto renew is turned off. It looks like an attempt to get recurring customers through obscurity.

If you forget to renew a domain, they charge up to $100 in “processing fees” to reactivate the domain. This is an extremely high fee in comparison to other major registrars that charge a considerably lower fee.

I have both transferred domains in and out of Rebel.com. Transferring in was smooth and easy, but transferring out domains was more complicated. Firstly, getting the authorization code (EPP code) and unlocking the domain took a while to figure out and is not documented in their help section. Secondly, they do not provide an option to explicit accept the transfer on their end. Not even their support team is capable of accepting a transfer out request. As a result you have to wait a minimum of five days before ICANN will force a transfer. My experience from other major registrars is that a transfer can be completed within a couple of hours.

My experience with support is one of the more positive aspects. I have contacted support a couple of times through e-mail, and they responded fairly fast, even during weekends. However, at times it looked like I was getting canned responses not addressing my question. Unfortunately, the reason why I had to contact support in the first place has been because of the troublesome control panel…

Pros

  • Fast response from support.
  • Free DNS with full control.
  • Attractive promotions from time to time.
  • Reliable registrar.

Cons

  • Registration and renewal costs are higher than other reputable registrars.
  • “Messy” control panel missing several features.
  • No free whois privacy (not even for the first year.)
  • Auto renew is turned on by default, to turn it off a support ticket is required.
  • Difficult and slow transfer out process.

Verdict

In conclusion, my meeting with Rebel.com has been mixed and I will not recommend them. They offer a standard domain registration service and are trustworthy, but in comparison to other well established registrars such as NameCheap, NameSilo (affiliate link) etc. their domain service is more expensive, more troublesome, and with less features. Especially the hefty processing fees when reactivating expired domains nailed the coffin regarding my decision to move away all domains. I could be tempted to use them as a secondary registrar when they are running some good promotions, but only to transfer the domains out as fast as possible.

Active Involvement of Software Developers in Usability Engineering: Two Small-Scale Case Studies

Together with co-author Jan Stage we got a short paper accepted at the conference INTERACT 2017.

Abstract

The essence of usability evaluations is to produce feedback that supports the downstream utility so the interaction design can be improved and problems can be fixed. In practice, software development organizations experience several obstacles for conducting usability engineering. One suggested approach is to train and involve developers in all phases of usability activities from evaluations, to problem reporting, and making redesign proposals. Only limited work has previously investigated the impact of actively involving developers in usability engineering. In this paper, we present two small-scale case studies in which we investigate the developers’ experience of conducting usability evaluations and participating in a redesign workshop. In both case studies developers actively engaged in both activities. Per the developers, this approach supported problem understanding, severity ratings, and problem fixing. At the organizational level, we found that the attitude towards and understanding of the role of usability engineering improved.

Nis Bornoe and Jan Stage. 2017. Active Involvement of Software Developers in Usability Engineering: Two Small-Scale Case Studies. Human-Computer Interaction – INTERACT 2017. Lecture Notes in Computer Science. Springer.

A few words about selling UX

A while ago I attended a seminar about the differences and similarities between usability and UX and not least the problems of understanding, separating, and combining the two into something specific. During this seminar, a problem discussed among the practitioners was how to sell UX.

There are a number of challenges when presenting and selling UX to clients. UX is a “fuzzy” term not easily explicable when it comes to what is delivered, what UX looks or feels like, and how the value of UX is made quantifiable. For example, a chief product officer of a small software development organization told me once: “…how does one get usability included into business cases so that they are credible higher up in the system?”

The following advice was mentioned at the seminar when talking to clients:

  • Use facts.
  • Include UX people during sales meetings.
  • Include UX explicit into business cases.
  • Compare to UX strategies taken by competitors.
  • Show something “beautiful” early in the process.
  • Get allies in the organization.

BunnyCDN review

BunnyCDN (affiliate link) is a low-cost unmanaged content delivery network (CDN) service. Setting up the service and implementing the CDN into your website is an easy procedure, especially if you already understand the basics of a CDN.  BunnyCDN is one of the cheapest available CDN providers charging $0.01/GB for US and European traffic, and $0.03/GB for Asian and Oceanian traffic. In comparison a similar package from KeyCDN is priced at $0.04/GB and MaxCDN charge about $0.08/GB (and minimum $9/month.)

I recently signed up for a 14 days free trial period to evaluate BunnyCDN and this review reflect my first impression after using their CDN for a couple of weeks.

What is a CDN and why use one?

In essence, a CDN is about efficiently distributing content. A CDN is consisting of servers globally distributed at essential locations such as major internet traffic points and cities. Each server in the CDN will contain a cache of certain files and will serve the content to the visitors through the fastest possible route. A CDN is mainly used to host static content such as images, CSS and JS files, videos for download and streaming, and other files for download. Three majors points of using a CDN is to increase download speed for the visitors, have redundancy in case a server is down or overloaded, and to lower the load on the server hosting your website. A relative simple CDN such as BunnyCDN does not host dynamic content such as databases and server-side scripts. More advanced (and considerably more expensive) CDN providers can also host dynamic content, but this will increase complexity of the setup considerable, and will be an overkill for most websites. It is also important to note that a CDN is not an alternative backup solution. Generally, content is shared with a CDN through either a pull or a push zone. A pull zone connects to your server and download the static content to the CDN when the content is requested. This is the easiest option to setup and maintain. In a push zone setup, you upload the files directly to the CDN and do not need a local copy. This option requires more time to setup and maintain in comparison to a pull zone and also more expensive since you have to pay a storage fee for having the CDN hosting your files.

Is a CDN a must for all websites? absolutely not. This blog uses a CDN to serve most static content, but it does not really require a CDN. The amount of visitors could easily be handled by the shared server hosting the blog. The speed would be a bit slower without the use of a CDN, but this will hardly be noticeable for the majority of the visitors. The content of the specific website and the amount of daily visitors are two crucial factors when deciding to offload traffic to a CDN or not. Sites without many images, downloadable files e.g. PDF, PPT, DOC, video etc. will not benefit much from a CDN, but frequently updated blogs with a steady amount of visitors, ecommerce sites, and archives of PDF files are good examples of sites that will benefit.

Features

BunnyCDN provides many features, so I will just point out a few essential ones:

  • Multiple pull and push (currently in beta) zones.
  • Custom CNAME hostnames (setting up a custom CNAME hostname is recommended because 1) you have more control, for example, you can assign your own SSL to the hostname, 2) in case you decide to shift to a different CDN provider the transition will be easier, and 3) it looks more professional, and trustworthy.)
  • SSL support (you can use your own or get a free one from BunnyCDN.)
  • Blocking of countries, individual IP’s, and entire IP ranges (blocking happens at DNS level.)
  • Redirection of visitors from specific countries and regions (to save bandwidth costs it’s possible to redirect visitors to the closest cheapest possible datacenter. For example, you can redirect all traffic from Asia to US or EU servers to use cheaper bandwidth.)
  • All locations support both IPv4 and IPv6.
  • Option to purge the entire cache at once or just individual files.
  • No restrictions on file extension and size.
  • Hotlinking protection and URL authentication.
  • API access.
  • Basic statistics including real-time log monitoring.
  • Monthly traffic limit (avoid unexpected bills.)

The full list of feature can be found here: https://bunnycdn.com/features/

Network

As of this writing, BunnyCDN has 13 points of presence (PoP) aka. they have edge servers caching content in 13 different datacenters around the globe including data centers in Europe, The United States, and Asia & Oceania. A South American presence is planned, but not in operation yet, and it has still not been disclosed where the South American PoP will be located. Below is a list of current locations:

United States:

  • New York City, NY
  • Los Angeles, CA
  • Kansas City, MO
  • Dallas, TX
  • Atlanta, GA
  • Seattle, WA

Europe:

  • Paris, France
  • London, United Kingdom
  • Falkenstein, Germany
  • Bucharest, Romania

Asia & Oceania

  • Tokyo, Japan
  • Singapore
  • Sydney, Australia

User interface

The BunnyCDN user interface is very simple and fast to learn. It took me a couple of minutes to setup a new pull zone and under an hour to be more or less “fluent” in the entire interface and the functionalities provided. I believe beginners with basic knowledge about website development will be able to setup a pull or push zone and understand the basics within an hour or two. Some or the more advanced options such as SSL and advanced security settings will take a bit longer. The dashboard loads fast and smooth (since BunnyCDN is a CDN provider anything else would be strange). Everything is kept in a simple yet stylish manner and follows the standards of typical dashboard design.

Basic statistics about bandwidth usage, file requests, and cache hit rate is provided along real-time log monitoring. I am missing statistics about individual files, especially something like a top 25 list of most downloaded and most bandwidth consuming files. It would be very helpful to get an idea of what takes up bandwidth if you are just curious or want to optimize files. To get a more detailed understanding of the traffic, you will need to measure through other means.

Main page of the dashboard showing an overview of the account.
For each pull zone it’s possible to edit different parameters such as cache, security, and traffic settings.
Overview and settings of a push zone.

Price

BunnyCDN charge on a monthly basis for actual traffic used (per-byte billing accuracy) with no monthly minimum. While there are no monthly minimum payments, there is a yearly minimum of 5$. BunnyCDN accepts major credit cards and BitCoin, but unfortunately not PayPal. The pricing structure is simple and transparent as they provide one plan. Due to differences in bandwidth prices around the world, they charge according to the following scheme:

  • US and Europe: $0.010/GB
  •  Asia & Oceania: $0.030/GB
  • South America: unknown at the moment.

For storage used by push zones, they charge $0.02/GB per month (Currently, it seems that they do not charge for storage as this feature is in beta.)

Pricewise BunnyCDN is at the absolute bottom when comparing with similar CDN providers, as mentioned, a similar package from KeyCDN is priced at $0.04/GB, and MaxCDN charges about $0.8/GB.

It is possible to save bandwidth costs by redirect visitors to the closest cheapest possible data center. For example, you can choose only to serve traffic from US and European locations no matter where the visitor is located. This redirection sort of conflicts with the philosophy of using a CDN, but can help cut costs if needed and will in many cases still result in increased speed in comparison to not using a CDN at all.

According to a small nonsystematic evaluation, the statistics about bandwidth usage looks like to be pretty precise and matches well when comparing with my own calculations of expected bandwidth usage.

Speed

While I have not conducted a systematic evaluation of the download speed from BunnyCDN, I have tested the speed by downloading large files from different locations in the US and Europe and tested over several days. Overall the speed has been very satisfying. I have typical been able to download at 30MB/sec equivalent to about 240 Mbit/sec and have reached 90 MB/sec equivalent to about 720 Mbit/sec.

If you want to make your own simple speed test of BunnyCDN, you can download the official 100MB test file: http://test.b-cdn.net/100mb.bin

Uploading files to a push zone is also lightning fast. I was able to upload with 6MB/sec equivalent to about 48 Mbit/sec which is pretty good for the internet connection I was using.

As mentioned BunnyCDN offers a 14 days free trial period, so you will be able to do a more comprehensive evaluation to see if BunnyCDN meets your expectations and works for your specific needs.

Caching

An essential aspect of a CDN is that your content is cached at the different locations, so files actually are served through the CDN. The cache hit rate (aka. the amount of file requests served through the CDN) is currently about 60% which is on the lower site. Since I only recently started using BunnyCDN I suspect that the low hit rate simply means that the caching process is still in progress. I expect this to increase to about 80-90% during the coming days. Content is only cached at a given location if someone actually request content from that location.

Support

BunnyCDN only provides support through e-mail. I have not needed support so far, but according to other customers, support requests are handled within a day. The number of tutorials and documentation provided by BunnyCDN is relatively limited at this point. Therefore users of BunnyCDN should be able and willing to do must stuff on their own, but through learning by doing most users should be able to get things to work.

Conclusion

In conclusion, I find BunnyCDN to be an interesting low-cost CDN option for private users and small businesses with basic feature requirements and limited budgets. Of positive aspects, I would point out the simplicity of the interface and API, the speed and network, and the low cost and the transparency of the pricing structure. It’s easy to get both a pull and push zone up and running, and the caching of files seems to be done quite quickly as within a few minutes. Of disadvantages I find the statistics to be limited, and I would like statistics about individual files. They only provide e-mail support and no uptime guarantee, there is no DDOS protection in place, and the documentation is limited at this point. The service is still under development so expect minor “blips” such as links not working, sections partially under development, and missing and outdated information around the website.

Ready to try out BunnyCDN? then click here (affiliate link) and get your 14 days free trail (no payment information required.)

Joining the ACM IUI 2017 program committee

I have joined the ACM IUI 2017 (The 22th International Conference on Intelligent User Interfaces) program committee. The program committee of the IUI conference is slightly different organized in comparison to other ACM conferences. Usually, the members of a program committee will assign each submission a number of external reviewers and write a meta-review. At IUI the program committee is divided into two subgroups, a senior program committee, and a (junior) program committee. Each submission will be assigned three reviewers, two (junior) PC members, and one senior PC member. What diversifies the (junior) program committee from being external reviewers is that we are more linked to the process and participates in activities such as paper bidding and discussion. As a Ph.D. student, this is an excellent opportunity to get a gentle introduction to the work and assignments handled by a conference program committee.

The 22th International Conference on Intelligent User Interfaces (IUI ’17) will take place March 13-16, 2017, Limassol, Cyprus and the scope of the conference is described as:

At ACM IUI, we focus on the interaction between machine intelligence and human intelligence. While other conferences focus on one side or the other, we address the complex interaction between the two. We welcome research that explores how to make the interaction between computers and people smarter, which may leverage solutions from data mining, knowledge representation, novel interaction paradigms, and emerging technologies. We strongly encourage submissions that discuss research from both HCI and AI simultaneously, but also welcome works that focus more on one side or the other.

Facilitating Redesign with Design Cards: Experiences with Novice Designers

Together with coauthors Anders Bruun and Jan Stage we got a paper accepted at OzCHI 2016, the Annual Conference of the Australian Computer-Human Interaction Special Interest Group. OzCHI 2016 is taking place in Launceston, Tasmania from November 29th – December 2nd 2016.

Abstract

While effort has been put into developing and evaluating usability evaluation methods less attention has been paid to shifting usability feedback into improved designs. We report from a study with 44 novice designers creating redesign suggestions. Some were provided with domain specific design cards to facilitate the redesign process. Design cards are physical cards used to structure a collaborative process, and providing design cues such as keywords and questions. Afterward, three developers assessed the quality of the suggestions. We found that the cards diversified the range of system aspects that novices considered, supported ideation, and kept the discussion going. However, the cards did not compensate the limited design experience, and the participants had challenges understanding the value of the cards, and implement them in the process. Having developers assessing the subjective quality of the suggestions turned out to be challenging due to low inter-rater reliability.

Nis Bornoe, Anders Bruun and Jan Stage. 2016. Facilitating Redesign with Design Cards: Experiences with Novice Designers. In Proceedings of the 28th Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Connceted Futures (OZCHI ’16). ACM, New York, NY, USA.

Review submitted to OzCHI 2016

OzCHI 2016Submitted a review to the OzCHI 2016 conference with the formal name “The Annual Meeting of the Australian Special Interest Group for Computer Human Interaction.” Here at our group, The Research Centre for Socio+Interactive Design at Aalborg University, we have for several years participated in and supported this event. This is the first time I am reviewing for OzCHI and the second time submitting a full paper. This years theme is “Connected futures.”

OzCHI 2016 will be held in Launceston, Tasmania, November 29th through to December 2nd 2016.